Frequently Asked Questions About TradeCenterEU

Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.

For more information on the withdrawal options available, please visit our Deposits & Withdrawals page.

Your transaction history is displayed in your private account. All you need to do to access all of your private information is log in to your account.

In order to check out your account balance all you need to do is log in to your private account. Your account balance will be displayed at the top of the page.

If your personal address, or any other detail, has changed just update your private information on your personal account. For more information on this matter please contact us.

In case of a forgotten password just click on “forgot your password” from the homepage and follow the instructions. Your password will be sent to the email address you provided when registering to the site. If you forgot your username please contact us for further instructions.

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Once you have deposited funds, you can open positions by simply pressing on “BUY” (if you expect the price of the chosen asset to rise), or “SELL” (if you expect a drop in the price). Before you can open this transaction, you will be asked for the amount you wish to use, and to approve the position.

Unsuccessful positions are usually a result of insufficient funds, or an attempt to trade assets outside the market trading hours. If neither of these reasons are the case, please contact us by email at [email protected], or by phone.

You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.

No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

A successful investment depends on the price difference between the opening and closing price rates of the contract.

These are terms used to describe the actions of buying or selling a product. You can go long (buy) on a certain product when you expect it to increase in value. If you think the price of a product can drop, you can go short (sell).

You just need to consider whether the price of the asset of choice is more likely to increase – in which case you can buy – or decrease – in which case you can sell.

There are a couple of factors you can take into consideration before deciding on the asset to trade with. You can choose an asset that you expect to drop or increase in value, a time frame for your position, and whether there are any economic, political or environmental events that may impact the asset in any way.

A CFD is a Contract for Difference between the trader and a counterparty. When the contract is closed the trader receives from or pays to the counterparty the difference in value between the opening and closing prices.

A profit is made when the value rises on a buy contract and falls on a sell contract.

A loss is made when the value rises on a sell contract and falls on a buy contract.

CFDs are leveraged instruments and should be monitored at all times.

In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected] or by fax when your TradeCenterEU’s account is established:

1. Picture ID: This can be any public document such as passport or driver’s license.

2. Documentation confirming your current address e.g. a utility bill from the past 6 months.

3. If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please cover your card number on the front of the card, leaving only the last 4 digits visible. Additionally, cover the CVV number on the back of the card, leaving only your signature visible.

That’s all! Now you can deposit and withdraw to your discretion.

You can withdraw money from your account by either using your credit card (in case you deposited money with credit card), wire transfer or a transaction to your Bitcoin Wallet.

Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Olympus Markets account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.